IT Services Management to Empower your IT

 

Realize IT's Power! Keep IT up - Always.

Your Virtual IT Team

Don’t let issues in IT halt your Business!

Problems in IT can stall your business operations and growth. Not anymore! Get Reliable IT Services for a stable, steadily evolving IT. Avail the benefits of an in-house IT support team without the hassles of maintaining one.

We Offer you complete IT Service Management – People, Process and Technology

People

Flexible , Skilled and freindly team to manage all technologies of IT Infrastructure

Process

 Readily available process to implement for IT Services Management. 

Technology

Get the tools and techniques to manage the IT Infrastructure

 

KRIM - PowerMyIT

People, Process & Technology

End to End IT Infrastructure Supported

Team

IT Infrastructure has many technologies to manage, which requires different skill sets , so we will provide the experts for each area under one contract.

IT Policies

IT Policies are required to govern the process and workflow of IT operations. We can help you in drafting the policies.

Process

We can help you defining and managing the various process for IT Services Management:

  • Incident Management
  • Service Request Fulfillment
  • Network Monitoring
  • Backup Monitoring
  • Change Management
  • Asset Management

Documentation 

Expert says that to manage and secure the IT , first you should know it.  We keep IT Infrastructure documented and provide you access to ITSM application so that you can always know your environement.

   

Technology 

We are providing the tools and system for ITSM as part of service. We have developed the ITSM application so that our customers can  get the visibility to their IT environment.  Network Monitoring tool is also included in our service. 

 End Users  Support 

  • Instant Support and resolution
  • Incident Management process to restore the services quickly.
  • Service Request fulfilliment process to complete the user requirements with organization process.
  • Users can contact to our team by Submitting Tickets through ITSM Portal or by phone or email.

 

 

 

Managed Servers & Network

  • 24×7 Servers & Network Monitoring 
  • Configurations as per the best practices
  • Quick resolution of problems
  • We support servers On Prem and cloud
  • Support for all Hypervisors – VMWare, HyperV, Nutanix AOS, XenServer
  • Support for all OEMs - HP, Dell, Lenovo and more. 
  • Continuous Improvement
  • Patch Management

 

 

Managed Backup 

  • Managing Backup jobs as per the company policies
  • Backup Monitoring Process
  • Restoration Checks

Security Essentials

  • Auditing of User Logons , User account changes
  • Microsoft and third party patches
  • Endpoint security tools administration
  • Firewall Administration to maintain the network access rules , websites and application control

 

Email Services

  •  Support for E-Mail Systems (Cloud or on-prem) 
  • User Mailbox and Groups Administration
  • Support to End Users for Outlook problems
  • E-mail Security 
  • E-mail Backup

Physical Security Systems

  • Support for CCTVs
  • Support for Biomentric Access Control
  • Structured Cabling 

Value Added Services

Infrastructure Documentation

We maintain the details of your complete IT Infrastructure in one document , which helps you to understand your enviroment easily anytime.

Complete Infrastructure overview from ITSM Dashboard

Severs and Network Architecture Diagrams

Inventory Details

Network Monitoring

Network Monitoring Services provide the monitoring of your complete IT Infrastructure critical components. Our Team will monitor it and provide the necessary support for the problems.

24x7 monitored network

Live view from ITSM Dashboard

Historical Reports

GAP Analysis and Consultancy

This service provides the assessment of your current status of IT Infrastructure. Its basic objective is to  find the weak areas  and suggestion to improve them.

Provided once in a year

Gives you current health and roadmap

Assessments as per the industry best practices

Complete visibility into your IT Infrastructure – Anytime, anywhere

We provide you with our custom-made ITSM Application which gives you:

  • Single pane of glass for complete network and infrastructure visibility
  • Detailed reports on incident ,and server reports
  • Near real time network monitoring and maps
  • Know your GAPS
  • Know  Daily Backup Status

 

We believe a Strong IT Infrastructure is must for Digital Transformation.

Our Managed IT Services empowers your IT , so that your business growth and IT remain in sync.

Get Started

Why Us

We Deliver, What  Business demands from IT.

  • Complete IT Service Management under one contract.

  • Experienced IT Support Team  – End User Support, Server Support, Network Support, Security, all under one contract

  • A single-pane of glass to view all your infrastructure details and track ongoing and past issues

  • 24×7 Network Monitoring and alert management.

  • Quick SLA-based support for all Incidents for end users and in IT environment. You can count on us!

  • Regular GAP Analysis to keep the IT environment  in good shape and for continuous improvement.

  • Industry-proven best practices and process to support and manage the IT Services.

There is Something for Everyone

Benefit to Business

Business Operations are easier as IT work smoothly 24x7

Better protection for your and your customer's data

Embark on your digital transformation journey with confidence

Benefits to Management

Get all required documentation in ITSM App dashboard

Get Consultation for IT Investments

Get Regular GAP Analysis for your IT

Benefits to End Users

End user get access to extended IT Team

Get Quick Support for IT Problems

Gets a hassle free IT Environment to be productive

Benefits to IT Team

Get Support for required Technologies

Get Consulting assistance for new solutions

Engagement Levels

Every organization is unique due to its nature of business  and organization structure so their requirements are unique. We broadly classify our support options into 4 groups. However, we can customized the service package to exactly fit the requirements of your environment.  

DEPLOY

  • IT Project Implementation by out team

ASSIST

  • Premium Support Contract for the technologies you require.

MANAGE

  • IT Service Management
  • GAP analysis
  • 24×7 Network Monitoring – NOC
  • Security Essentials
  • Continuous Improvement

SECURE

  • Endpoint Security
  • Perimeter Firewall
  • Email Security
  • Managed Backup/Backup-as-a-Service
  • Ransomware Prevention
  • Vulnerability Assessment
  • Infrastructure Review    

Get A Better IT Infrastructure Now!

Power MyIT Professional team will  keep your IT Infrastructure strong and steady 24×7.

Get In Touch With Us

Where To Find Us

INDIA

Decoding IT Solutions 

N-1502, Edge Towers, Sec 37D

Gurgaon, Haryana – 122006

 

 

OMAN

Decoding IT Solutions

PB C2921, PC 900

301, Way 4405

Al Udhaiba, Muscat

Sultanate of Oman

  

Let’s Talk

Sales:

India:                1800-202-7800 

+91 124 484 7101

Oman:              +968 228 444 777

+968 964 968 96

Support helplines:

India:                1800-202-7800 

Oman:              +968 228 444 786

 

Email Us:

Sales:                sales@decodingit.com

services:          itsm@decodingit.com

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Power MyIT is the Services division of Decoding IT Solutions.

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