IT Services Management to Empower your IT
Realize IT's Power! Keep IT up - Always.
Your Virtual IT Team
Don’t let issues in IT halt your Business!
Problems in IT can stall your business operations and growth. Not anymore! Get Reliable IT Services for a stable, steadily evolving IT. Avail the benefits of an in-house IT support team without the hassles of maintaining one.
We Offer you complete IT Service Management – People, Process and Technology
Flexible , Skilled and freindly team to manage all technologies of IT Infrastructure
Readily available process to implement for IT Services Management.
Get the tools and techniques to manage the IT Infrastructure
People, Process & Technology
End to End IT Infrastructure Supported
IT Infrastructure has many technologies to manage, which requires different skill sets , so we will provide the experts for each area under one contract.
IT Policies are required to govern the process and workflow of IT operations. We can help you in drafting the policies.
We can help you defining and managing the various process for IT Services Management:
- Incident Management
- Service Request Fulfillment
- Network Monitoring
- Backup Monitoring
- Change Management
- Asset Management
Expert says that to manage and secure the IT , first you should know it. We keep IT Infrastructure documented and provide you access to ITSM application so that you can always know your environement.
We are providing the tools and system for ITSM as part of service. We have developed the ITSM application so that our customers can get the visibility to their IT environment. Network Monitoring tool is also included in our service.
- End User Support
- Managed Servers & Network
- Managed backup & IT security
- Email and Voice
- Security Systems
End Users Support
- Instant Support and resolution
- Incident Management process to restore the services quickly.
- Service Request fulfilliment process to complete the user requirements with organization process.
- Users can contact to our team by Submitting Tickets through ITSM Portal or by phone or email.
Managed Servers & Network
- 24×7 Servers & Network Monitoring
- Configurations as per the best practices
- Quick resolution of problems
- We support servers On Prem and cloud
- Support for all Hypervisors – VMWare, HyperV, Nutanix AOS, XenServer
- Support for all OEMs - HP, Dell, Lenovo and more.
- Continuous Improvement
- Patch Management
- Managing Backup jobs as per the company policies
- Backup Monitoring Process
- Restoration Checks
- Auditing of User Logons , User account changes
- Microsoft and third party patches
- Endpoint security tools administration
- Firewall Administration to maintain the network access rules , websites and application control
- Support for E-Mail Systems (Cloud or on-prem)
- User Mailbox and Groups Administration
- Support to End Users for Outlook problems
- E-mail Security
- E-mail Backup
Physical Security Systems
- Support for CCTVs
- Support for Biomentric Access Control
- Structured Cabling
Value Added Services
We maintain the details of your complete IT Infrastructure in one document , which helps you to understand your enviroment easily anytime.
Complete Infrastructure overview from ITSM Dashboard
Severs and Network Architecture Diagrams
Network Monitoring Services provide the monitoring of your complete IT Infrastructure critical components. Our Team will monitor it and provide the necessary support for the problems.
24x7 monitored network
Live view from ITSM Dashboard
GAP Analysis and Consultancy
This service provides the assessment of your current status of IT Infrastructure. Its basic objective is to find the weak areas and suggestion to improve them.
Provided once in a year
Gives you current health and roadmap
Assessments as per the industry best practices
Complete visibility into your IT Infrastructure – Anytime, anywhere
We believe a Strong IT Infrastructure is must for Digital Transformation.
Our Managed IT Services empowers your IT , so that your business growth and IT remain in sync.
We Deliver, What Business demands from IT.
Complete IT Service Management under one contract.
Experienced IT Support Team – End User Support, Server Support, Network Support, Security, all under one contract
A single-pane of glass to view all your infrastructure details and track ongoing and past issues
24×7 Network Monitoring and alert management.
Quick SLA-based support for all Incidents for end users and in IT environment. You can count on us!
Regular GAP Analysis to keep the IT environment in good shape and for continuous improvement.
Industry-proven best practices and process to support and manage the IT Services.
There is Something for Everyone
Benefit to Business
Business Operations are easier as IT work smoothly 24x7
Better protection for your and your customer's data
Embark on your digital transformation journey with confidence
Benefits to Management
Get all required documentation in ITSM App dashboard
Get Consultation for IT Investments
Get Regular GAP Analysis for your IT
Benefits to End Users
End user get access to extended IT Team
Get Quick Support for IT Problems
Gets a hassle free IT Environment to be productive
Benefits to IT Team
Get Support for required Technologies
Get Consulting assistance for new solutions
Every organization is unique due to its nature of business and organization structure so their requirements are unique. We broadly classify our support options into 4 groups. However, we can customized the service package to exactly fit the requirements of your environment.
- IT Project Implementation by out team
- Premium Support Contract for the technologies you require.
- IT Service Management
- GAP analysis
- 24×7 Network Monitoring – NOC
- Security Essentials
- Continuous Improvement
- Endpoint Security
- Perimeter Firewall
- Email Security
- Managed Backup/Backup-as-a-Service
- Ransomware Prevention
- Vulnerability Assessment
- Infrastructure Review
Get A Better IT Infrastructure Now!
Power MyIT Professional team will keep your IT Infrastructure strong and steady 24×7.
Get In Touch With Us
Where To Find Us
Decoding IT Solutions
N-1502, Edge Towers, Sec 37D
Gurgaon, Haryana – 122006
Decoding IT Solutions
PB C2921, PC 900
301, Way 4405
Al Udhaiba, Muscat
Sultanate of Oman
+91 124 484 7101
Oman: +968 228 444 777
+968 964 968 96
Oman: +968 228 444 786
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Power MyIT is the Services division of Decoding IT Solutions.
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